User Experience Team Member

Department: User Experience, part-time position, 10hrs on weekend days, split between Saturday and Sunday each week. You will also be responsible for holiday coverage of the User Experience Coordinator, which will include 5-7hrs in office hours on those days. | Victoria, B.C.

Reports to: User Experience Coordinator

Summary:

We are proud of the fun and friendly online community we’ve cultivated and our User Experience team is a key part of this success – it’s what sets Used.ca apart. Our team members oversee the communication activity on all Used.ca city sites. This means you would spend your time helping to keep our sites across Canada and the UK spam-free, safe and a great place to buy and sell your second-hand items!

Key responsibilities:

• Assist our users with daily custom service emails
• Ensure all content posted to city sites adheres to our Terms of Use
• Notify and work with the development team to resolve technical and user issues
• Keep the site running smoothly while working independently from home

Success criteria:

• Ability to be an active team member and contribute to the team’s success
• Put the user’s experience at the centre of all initiatives
• Ability to remain friendly and positive under pressure
• Work well under the guidance of the User Experience Coordinator
• Comfortable communicating via email
• Adaptable to changing priorities and immediate business needs
• Positive, passionate, open-minded and objective attitude
• Familiarity with key social media platforms

Qualifications:

• Customer service experience
• Awesome written communication skills

Great to have:

• Conflict resolution experience
• Familiar with Gmail and Google Drive

Please send your resume and cover letter to Careers@Used.ca

We thank everyone for their interest, but only short-listed candidates will be contacted.